Frankincense Incense Sticks

Here is a list of the questions we have been asked about our website:

Products

Why aren't all your products on the website?

Some items are simply deemed too fragile to ship without extra insurance - we take great care to package all items ordered through the website as carefully as possible, so for a more fragile item, the shipping cost would need to be adjusted to factor in insurance, size etc. If there is a particular item you have seen in the shop and cannot find on the website, please e-mail us avebury@hengeshop.com and we will be happy to help.

Where can I find more information about the products on your site?

If you would like to know more about any product - ingredients, where it's sourced etc - please e-mail us at avebury@hengeshop.com and we will be happy to provide you with more information.

Shipping cost

How do you calculate shipping costs?

For the UK: Our shipping costs start at £4.45

For International: The shipping cost varies depending on which country you are ordering from. 

We base our shipping costs on the current Royal Mail price guide.

We have a variety of shipping options available - please read each option carefully before completing your order. 

Orders

As a general rule:

- Orders made on Monday (before Midday) or Wednesday, Thursday & Friday (before 4pm) will be sent the same day.

- Orders made on Friday (after 4pm), Saturday & Sunday will be sent Monday. 

- The post office is closed on Tuesday so orders made then will be sent on Wednesday. 

When will my order arrive (within UK)?

All items are sent first class so you should receive your order the next working day (if ordered before 4pm) However, as a small village, Avebury does have a post office, though it is not open every day like larger towns therefore we cannot guarantee same day postage.

When will my order arrive (Outside UK)?

This depends on which country you want your order sent please email us at avebury@hengeshop.com to discuss this further.

Please be aware that some orders to USA have been experiencing major delays that are beyond our control - It can take up to 4 weeks. We suggest using a tracked service so you can track your parcel. 

View our Refund Policy

Terms & Conditions