Refund policy

Returns

If you need to return/exchange an item to us for any reason, please contact us.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Several types of goods are exempt from being returned including but not limited to:

·         Perishable goods such as food,

·         Sale items

·         Earrings

·         Gift Vouchers

·         Aromatherapy items (essential oils, flower essences, creams etc.)

·         Opened or used products

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 7 days for the refund to appear in your account.

Late or missing refunds (if applicable)
There is often some processing time before a refund is posted.

If you haven’t received a refund within 7 days of us receiving your returned item, please contact us at avebury@hengeshop.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at avebury@hengeshop.com and send your item to: High Street Avebury GB SN8 1RF. You are responsible for the shipping costs of both returning the item and receiving the exchange. We will not send a replacement until the shipping cost has been paid.

Shipping charges
To return your product, you should mail your product to: The Henge Shop, High Street, Avebury, GB, SN8 1RF

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are returning an item, we recommend using a trackable shipping service to ensure the item is returned to us. We do not accept responsibility for any returned items that do not get to us.

 

AVEBURY PRINTWORKS 

 

RETURNS

Avebury Printworks is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if customers ordered the wrong size, color, or simply changed their mind.

DAMAGED/DEFECTIVE PRODUCTS

In the case of a damaged product or a manufacturing error, Avebury Printworks offers a free reprint or a refund if you contact info@hengeskulls.com within 14 days of product delivery. There is no need to return the damaged product but please send clear photos. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.